Oxford & Boston
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Support Desk - Problem Solver |
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This page will help you solve the most common problems without needing to raise a support ticket. Please check below, and if nothing here helps, use the link at the end of this page. Password & Login Problems I just bought one of the IMI Organizer products and I did not receive my login details. If you cannot find the email with your login details in your spam/junk folder, then use the retrieve lost password facility, and then go to the relevant login page. Using the IMI Organizer Can I move my IMI Organizer to a new location, such as an external drive? Yes. Do the following: 1) Locate your IM-Index folder and move it - and everything within it - to the new location. There is nothing to uninstall. We recommend placing it at the highest level of a drive, e.g. C:\IM-Index or E:\IM-Index to minimise the likelihood of path names becoming too long. 2) If you have any shortcuts to the Mind Map (for the Map or PRO editions only) on your desktop or elsewhere, you will need to re-create these. The file you need to create a shortcut to is either IM-Index-Organizer-Map.mmap or IM-Index-Organizer-PRO.mmap. This is in the IM-Index folder that you just moved. My hard-drive crashed and I need to restore my backup. What should I do? You need to do one or two things: 1) Restore the IM-Index folder 2) If you own either IMI Organizer Map or IMI Organizer PRO (i.e. if you access your folders via a mind map), you need to re-install the Mind Map Viewer. You can download a separate installer for that from the download page in your members area.
If you are still unable your solve your problem, open a support ticket.
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